I'm a Fractional COO who sits in the mess with you to turn operational chaos into scalable systems—so you can stop doing everything yourself and start growing your business.
For B2B founders ready to build the operational foundation they need to scale.
Does this sound familiar?
Your sales process is inconsistent (or non-existent)
You're wearing too many hats and burning out
Customer success is reactive, not proactive
You want to hire but don't have systems in place
Everything depends on YOU—nothing is documented
You're stuck IN the business instead of ON the business
You didn't start a company to drown in operational chaos.
Here's how I work:
I don't spend months analyzing. I sit in the mess with you and start solving your biggest operational bottlenecks immediately—whether that's sales, customer success, or internal processes. I'm not prescribing from the sidelines; I'm in the trenches doing the actual work.
I create the systems, processes, and SOPs you need to scale. Everything is documented, simple, and designed to work without me.
Once the foundation is built, I help you hire and train the right people to run these systems—then I work myself out of a job.
The result? You get your time back, your team has clarity, and your business can actually scale.
Most consultants analyze your problems, hand you a report, and disappear. I'm different.
I sit in the mess with you. I don't prescribe solutions from the outside and walk away. I roll up my sleeves, get into the trenches, and do the actual work alongside you until it's fixed and working.
I work WITH you, not around you
You'll see results in weeks, not months
Everything is documented and trainable
I fix sales, ops, AND customer success
You stay in control; I handle execution
I build your capability, not my job security
I work with B2B companies ($500K-$5M revenue) who are:
Scaling but held back by operational chaos
Ready to hire but lack the systems to onboard effectively
Tired of the founder doing everything manually
Dealing with broken sales processes or customer churn
Post-funding and need to scale fast
Looking for operational expertise without the $200K+ COO salary
Industries I serve: SaaS, fintech, professional services, staffing & recruitment, agencies, consulting firms, and B2B service businesses
Build scalable sales processes from scratch. Create SDR playbooks, implement CRM systems, train your sales team, and establish metrics that actually drive revenue.
Turn reactive firefighting into proactive retention. Build onboarding processes, create success playbooks, and establish systems that reduce churn and increase lifetime value.
Bring order to chaos. Implement project management systems (like Ninety.io), document core processes, create SOPs, and build the operational infrastructure you need to scale efficiently.
Don't hire into chaos. I build the role definitions, interview processes, onboarding plans, and training materials so your new hires can succeed from day one.
Every engagement includes: Process documentation, SOPs, training materials, and complete knowledge transfer so you own everything we build together.
I offer fractional COO services tailored to your specific needs and stage of growth.
Monthly retainers typically range from $2,500 to $5,500
based on scope, complexity, and time commitment required.
Weekly check-ins and strategic guidance
Hands-on execution and implementation
Complete process documentation and SOPs
Unlimited async support via Slack/email
Knowledge transfer so you own everything we build
Compare this to: A full-time COO costs $150K-$250K+ per year. Get senior operational expertise for a fraction of the cost—and only for as long as you need it.
Working with [Your Name], we went from zero sales process to a documented playbook and trained SDR team in 8 weeks.
Founder
B2B SaaS Company
Finally have systems we can scale with instead of duct tape and hope.
CEO
Fintech Startup
Best investment we made—now we can actually hire with confidence.
Founder
Professional Services
I offer a free 30-minute discovery call where we'll:
Identify your biggest operational bottlenecks
Discuss what's holding you back from scaling
Determine if we're a good fit to work together
No pressure. No pitch. Just an honest conversation about your business.
Prefer email? Reach out at hileena@globalops.co
Book a free 30-minute discovery call to discuss your operational challenges.